Returns & Exchanges
At Good Quality Human, we want you to love what you wear. If you're not completely satisfied with your purchase, we're here to help.
Online Orders
Returns for a Refund
You may request a return for a full refund within 30 days of receiving your order.
To be eligible for a refund, your item must be:
- Unworn and unused
- In its original condition
- Returned with original tags (if applicable)
- Returned in the original packaging or a similar protective box
- Accompanied by your proof of purchase (your order confirmation email is sufficient)
- You can initiate a RETURN by visiting your account here and following the instructions.
Please note that the cost of the return shipping label will be deducted from your refund unless the $4.98 return fee was purchased or the return is the result of our error (such as receiving the wrong item or a defective product).
Returns for Store Credit
Didn't make the 30-day refund window?
You may still request a return within 60 days of delivery and receive store credit for the value of your returned merchandise.
The same eligibility requirements listed above apply.
How to Start a Return
Returns must be initiated through our online Return Portal before being shipped.
Simply log into your customer account and follow the return instructions. You can initiate a RETURN by visiting your account here and following the instructions.
Returns sent without first initiating a return may experience processing delays or be refused.
In-Store Purchases
We encourage customers to try on merchandise before purchasing.
All in-store sales are final.
However, we gladly offer exchanges within 30 days of purchase.
To qualify for an exchange, merchandise must be:
- Unworn and unused
- In original condition
- With original tags attached (if applicable)
- Returned in its original packaging or similar protective packaging
- Accompanied by your receipt or proof of purchase
Exchanges are subject to product availability.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a defective, damaged, or incorrect item, please contact us within 2 days of delivery at:
We'll work quickly to make it right.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Merchandise that has been worn, washed, stained, altered, or damaged after delivery
- Items returned without original tags (when applicable)
- Gift Cards
- Items marked Final Sale
- Customized or personalized merchandise
Any ineligible return received will be sent back to the customer.
Exchanges
If you'd like a different size or style, we recommend returning your original item first. You can initiate a RETURN by visiting your account here and following the instructions.
Once your return has been approved, you may place a new order for your preferred item. This is the quickest way to ensure you receive the product you want before it sells out.
Refund Processing
Once your return has been received and inspected, we'll notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 3–5 business days for your financial institution to process and post the refund after it has been issued.
Need Help?
If you have any questions regarding your return or exchange, we're happy to help.
Email: support@goodqualityhuman.com
Return Address
Please do not mail returns without first initiating a return through our Return Portal.
Approved returns should be sent to:
Good Quality Human
Lidstick Diaries LLC
30765 Pacific Coast Highway
PMB 218
Malibu, CA 90265
United States
Our Promise
We stand behind every product we create. If something isn't right, we'll work with you to make it right. Our goal is to provide premium products backed by thoughtful customer service because being a Good Quality Human means taking care of our community before and after every purchase.