Frequently Asked Questions
Orders & Payments
What currency are your prices listed in?
All prices on our website are listed in U.S. Dollars (USD).
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other secure payment options available at checkout.
Can I use more than one discount code?
Only one promotional code may be applied per order unless otherwise stated.
Shipping & Delivery
Do you offer free shipping?
Yes!
- Free U.S. shipping on orders over $98
- Free international shipping on orders over $300
Shipping costs for all other orders are calculated at checkout.
Where do you ship from?
All Good Quality Human orders are shipped from our warehouse in the United States.
How long will it take to receive my order?
We work hard to ship your order as quickly as possible.
- Orders typically ship within 2–3 business days
- Standard shipping averages 7–10 business days
Delivery times may vary during holidays, product launches, or promotional events.
How do I track my order?
Once your order ships, you'll receive an email with tracking information.
If you haven't received tracking information within 5 business days, please contact us at:
Do you ship internationally?
Yes! We proudly ship worldwide.
International shipping rates are calculated during checkout based on your delivery address.
Please note that customs duties and import taxes may apply depending on your country and are the responsibility of the customer.
What happens if my package is lost or stolen?
Once a package has been marked as delivered by the shipping carrier, we cannot guarantee its security.
If you believe your package has been lost or stolen, please contact us. We'll gladly help you work with the carrier to locate your shipment.
Returns & Exchanges
Can I return items purchased online to your retail store?
Yes.
Unworn and unwashed items purchased online may be returned or exchanged at our retail store within our 30-day return period.
What is your return policy?
If you're not completely satisfied with your purchase, you may return eligible items within 30 days of delivery.
Items must be:
- Unworn
- Unwashed
- In original condition
- With original tags attached
What if my order arrives damaged or defective?
We stand behind our products.
If you receive a damaged or defective item, please notify us within 2 days of delivery.
Once approved, we'll provide a prepaid return label and replacement or refund.
Returned defective merchandise must be shipped back within 7 days of receiving the return label.
Can I exchange an item?
Absolutely!
Eligible items may be exchanged for another size or style, subject to inventory availability.
What items cannot be returned?
The following items are not eligible for return:
- Worn items
- Washed items
- Customized products
- Final Sale items
- Gift Cards
How long does it take to receive my refund?
Once your return has been received and inspected, refunds are typically processed within 3–5 business days back to your original payment method.
Order Changes
Can I cancel my order?
Yes!
Orders may be canceled without penalty before they have shipped.
If your order has already shipped, you can use our easy return process once it arrives.
I entered the wrong shipping address. What should I do?
Please reply to your order confirmation email or contact us immediately at:
If notified within 24 hours, we'll gladly update your shipping address before your order leaves our warehouse.
Unfortunately, we cannot guarantee address changes after this timeframe.
Products
How should I wash my hoodie?
For maximum longevity, we recommend professional dry cleaning.
If washing at home:
- Wash inside out
- Cold water
- Gentle cycle
- Hang or lay flat to dry
Avoid high heat to preserve the fabric and graphics.
What kind of closure do your hats have?
All Good Quality Human hats are adjustable.
Depending on the style, closures include:
- Snapback
- Buckle strap
- Velcro strap
We currently do not offer fitted hats.
Are your hats one size fits most?
Yes.
Our adjustable hats comfortably fit most adult head sizes.
Do your hoodies fit true to size?
Our hoodies feature a relaxed premium fit.
If you prefer a slimmer fit, we recommend sizing down.
Please refer to the Size Guide on each product page for exact measurements.
Are your collections limited edition?
Many Good Quality Human collections are produced in limited quantities.
Once a style sells out, it may not be restocked, so we recommend purchasing your favorites while they're available.
Where are your products designed?
Every Good Quality Human collection is thoughtfully designed in Los Angeles, California, inspired by kindness, creativity, and self-expression.
Gift Cards
Do you offer gift cards?
Yes!
Digital gift cards are available and delivered instantly by email.
Gift cards never expire and can be used on any purchase.
About Good Quality Human
What does Good Quality Human mean?
Good Quality Human is more than a lifestyle brand.
Founded in Malibu, California, we believe what you wear can inspire conversations, build community, and encourage kindness.
Every collection is designed to celebrate individuality while reminding us that kindness never goes out of style.
Our mission is simple:
Wear the Message. Be a Good Quality Human.
Where did Good Quality Human begin?
Good Quality Human was founded in Malibu, California with a mission to create premium apparel that inspires kindness, self-expression, and connection.
Wholesale & Partnerships
Do you offer wholesale?
Yes.
If you're interested in carrying Good Quality Human in your store, please visit our Wholesale page or contact us directly for more information.
Do you work with influencers, affiliates, or brands?
Absolutely!
We're always looking to partner with creators and brands who align with our mission.
Visit our Affiliate Program page or Contact Us page to learn more.
Community
How can I be featured on your website or social media?
We love showcasing our community!
Tag @GoodQualityHuman on Instagram or TikTok for a chance to be featured wearing your favorite Good Quality Human pieces.
Still Have Questions?
We're always happy to help.
If you couldn't find the answer you were looking for, please contact our team at:
To help us assist you as quickly as possible, please include:
- Your order number (if applicable)
- Your full name
- A brief description of your question
Thank you for being part of the Good Quality Human community.
Wear the Message. Be a Good Quality Human.